Heidi Health - AI Medical Scribe

At Horfield Health Centre, your care is our priority.

To help us provide the best level of patient care, we will now be using Heidi, an AI-powered medical scribe that helps us document your consultations more efficiently.  Heidi will allow us to focus more on you, the patient, rather than on typing and administrative tasks. You can learn more about it here.

If you prefer not to have Heidi assist during your visit, simply let your clinician know.

What is Heidi?

Heidi Health transcribes conversations between you and your clinician to create accurate clinical notes and follow-up materials. This means we spend less time on paperwork and more time focussing on you.

Key benefits:

• More time for your care: We can concentrate on you rather than administrative tasks.
• Accuracy and efficiency: The salient details of your consult are transcribed accurately, reducing errors.
• Streamlined workflow: By simplifying administrative duties, Heidi eases the burden on our clinicians and helps ensure better access to care.

Your data

Your privacy is essential. Heidi complies with UK regulations (Data Protection Act, GDPR, NHS standards) and hosts all data within the UK.

Rest assured, conversations are transcribed in real time with no recordings kept. Once your clinician has completed and reviewed their notes, they are transferred to your Electronic Health Record (EHR) and then deleted from Heidi, ensuring your data remains private and secure.

In addition, before Heidi processes your session, all data is stripped of personal identifiers (think ‘Jane Doe’ instead of your name), so it can’t be traced back to you.

Published: Mar 21, 2025